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Research unit
INNOSUISSE
Project number
113.085 IP-SBM
Project title
CC.buzz.Score: Instrument for automated measurement of customer-centricity based on online customer comments using a standardized scale

Participants

Research organisation: Innosuisse
Swiss Innovation Agency
Einsteinstrasse 2
CH-3003 Bern
+41 58 461 61 61 (Call Center)
info@innosuisse.ch
www.innosuisse.ch/
Contact person

 Boenigk Michael
HSLU - Hochschule Luzern

Scientific management
HSLU - Hochschule Luzern

Implementation Partner


Berner Kantonalbank AG
www.uid.admin.ch/Detail.aspx?uid_id=CHE108955216

Implementation Partner


Customer Metrics AG
www.uid.admin.ch/Detail.aspx?uid_id=CHE342587239