The future telecommunications user in Switzerland

• Research unit: COST
• Project number: C94.0005

Key words (English)

Telecommunication; residential user; national and international surveys

Research programs (English)

COST-Action 248 - The future european telecommunications user

Short description (English)

See abstract

Partners and International Organizations (English)

B, CH, CRO, D, DK, E, F, GR, H, I, IRL, N, NL, S, SI, UK

Abstract (English)

The COST 248 action 'The Future European Telecommunications User' has studied different aspects of the residential users'attitudes, behaviour and perception with regard to available and future telecom services and products. The ultimate judge of a service and hence of the telecom market and the income of the Telecom Operators is the end-user. Studies of the development of new technologies show that involvement of the user's point of view can be a valuable source of knowledge for the development process. The Swiss contribution to the Cost 248 project was focused on information highway services (Advanced telephony, Computer usage, Internet). The user's perception of these novel services has been investigated by means of a three-step questionnaire, first on a national (Swiss) level, then as an international survey. One of the main results of this analysis and evaluation is a considerable gap between the needs and wishes of the users and the telecom technology available on the market. Preliminary results will be published in the final report, where the activities of the different workgroups will be presented. The theoretical and historical background of modern telecommunication and the results of the Swiss part of the Cost 248 Project have been the topic of two dissertations carried out at the University of Basel.

References in databases (English)

Swiss Database: COST-DB of the State Secretariat for Education and Research Hallwylstrasse 4 CH-3003 Berne, Switzerland Tel. [phone] Swiss Project-Number: C94.0005