Hospitality Insights as a Service through Generative AI Interfaces

• Unité de recherche: INNOSUISSE
• Numéro de projet: 137.336 INNO-ICT
• Titre du projet anglais: Hospitality Insights as a Service through Generative AI Interfaces

Mots-clé (Anglais)

ICT, Artificial/local/extended/networked intelligence

Résumé des résultats (Abstract) (Anglais)

Static dashboards deliver the same view to every user, failing multi-level hospitality organizations. We investigate how generative AI can transform guest feedback into role-specific, context-aware insights, from daily actions for on-site managers to strategic intelligence for headquarters.