Hospitality Insights as a Service through Generative AI Interfaces

Research unit

INNOSUISSE

Project number

137.336 INNO-ICT

Project title

Hospitality Insights as a Service through Generative AI Interfaces

Texts for this project

	German	French	Italian	English
Key words	-	-	-
Abstract	-	-	-

Category	Text
Key words (English)	ICT, Artificial/local/extended/networked intelligence
Abstract (English)	Static dashboards deliver the same view to every user, failing multi-level hospitality organizations. We investigate how generative AI can transform guest feedback into role-specific, context-aware insights, from daily actions for on-site managers to strategic intelligence for headquarters.