AI-driven Chatbot for ticket classification and resolution

• Unité de recherche: INNOSUISSE
• Numéro de projet: 131.639 INNO-ICT
• Titre du projet anglais: AI-driven Chatbot for ticket classification and resolution

Mots-clé (Anglais)

ICT, Artificial/local/extended/networked intelligence

Résumé des résultats (Abstract) (Anglais)

We develop an AI-powered platform that automates IT support by answering frequent requests, classifying and prioritizing tickets, and detecting urgency. The solution reduces costs, improves response times, and strengthens Swiss digital competitiveness.