AI-driven Chatbot for ticket classification and resolution

Research unit

INNOSUISSE

Project number

131.639 INNO-ICT

Project title

AI-driven Chatbot for ticket classification and resolution

Texts for this project

	German	French	Italian	English
Key words	-	-	-
Abstract	-	-	-

Category	Text
Key words (English)	ICT, Artificial/local/extended/networked intelligence
Abstract (English)	We develop an AI-powered platform that automates IT support by answering frequent requests, classifying and prioritizing tickets, and detecting urgency. The solution reduces costs, improves response times, and strengthens Swiss digital competitiveness.