TransparAI: Trust-Building Chatbots for Pricing

• Unité de recherche: INNOSUISSE
• Numéro de projet: 133.388 INNO-ICT
• Titre du projet anglais: TransparAI: Trust-Building Chatbots for Pricing

Mots-clé (Anglais)

ICT, Artificial/local/extended/networked intelligence

Résumé des résultats (Abstract) (Anglais)

This project explores AI chatbots as enablers of transparent dynamic pricing. We analyze how adaptive explanations influence fairness, trust, and acceptance, providing scientific insight and practical tools for aligning customer satisfaction with business performance.