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Research unit
INNOSUISSE
Project number
133.388 INNO-ICT
Project title
TransparAI: Trust-Building Chatbots for Pricing

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CategoryText
Key words
(English)
ICT, Artificial/local/extended/networked intelligence
Abstract
(English)
This project explores AI chatbots as enablers of transparent dynamic pricing. We analyze how adaptive explanations influence fairness, trust, and acceptance, providing scientific insight and practical tools for aligning customer satisfaction with business performance.