VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

• Unité de recherche: INNOSUISSE
• Numéro de projet: 104.954 IP-SBM
• Titre du projet anglais: VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

Mots-clé (Anglais)

Social sciences & business management, e-Business

Résumé des résultats (Abstract) (Anglais)

VoiceBridge is an AI-based service that automatically generates customer-specific call scripts to support contact center agents to make service calls more efficient and satisfying for customers. It analyzes the customers? voice data based on which recommendations are given to contact center agents.