VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

Research unit

INNOSUISSE

Project number

104.954 IP-SBM

Project title

VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

Texts for this project

	German	French	Italian	English
Key words	-	-	-
Abstract	-	-	-

Category	Text
Key words (English)	Social sciences & business management, e-Business
Abstract (English)	VoiceBridge is an AI-based service that automatically generates customer-specific call scripts to support contact center agents to make service calls more efficient and satisfying for customers. It analyzes the customers? voice data based on which recommendations are given to contact center agents.