VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

Forschungsstelle

INNOSUISSE

Projektnummer

104.954 IP-SBM

Projekttitel

VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

Projekttitel Englisch

VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

Texte zu diesem Projekt

	Deutsch	Französisch	Italienisch	Englisch
Schlüsselwörter	-	-	-
Abstract	-	-	-

Kategorie	Text
Schlüsselwörter (Englisch)	Social sciences & business management, e-Business
Abstract (Englisch)	VoiceBridge is an AI-based service that automatically generates customer-specific call scripts to support contact center agents to make service calls more efficient and satisfying for customers. It analyzes the customers? voice data based on which recommendations are given to contact center agents.