Swissport: Advanced Human-AI integration in Employee Dispatching at Zurich Airport using Human Feedback induced Deep Reinforcement Learning

• Unité de recherche: INNOSUISSE
• Numéro de projet: 107.274 IP-ICT
• Titre du projet anglais: Swissport: Advanced Human-AI integration in Employee Dispatching at Zurich Airport using Human Feedback induced Deep Reinforcement Learning

Mots-clé (Anglais)

ICT, Machine learning

Résumé des résultats (Abstract) (Anglais)

Swissport and ZHAW are collaborating on a new, tailored Deep Reinforcement Learning method with human feedback to enhance resource-efficient dispatching and operational delay reduction. A co-learning approach between the human and AI expert system increases operational awareness and trustworthiness.