Swissport: Advanced Human-AI integration in Employee Dispatching at Zurich Airport using Human Feedback induced Deep Reinforcement Learning

• Research unit: INNOSUISSE
• Project number: 107.274 IP-ICT

Key words (English)

ICT, Machine learning

Abstract (English)

Swissport and ZHAW are collaborating on a new, tailored Deep Reinforcement Learning method with human feedback to enhance resource-efficient dispatching and operational delay reduction. A co-learning approach between the human and AI expert system increases operational awareness and trustworthiness.