Intelligent Customer Feedback Management: Text analysis of online customer reviews and automatised response generation

Research unit

INNOSUISSE

Project number

38943.1 IP-ICT

Project title

Intelligentes Kundenfeedback Management: Textanalyse von Kundenbewertungen und automatische Antwort-Generierung

Texts for this project

	German	French	Italian	English
Short description		-	-
Abstract		-	-	-

Category	Text
Short description (German)	Intelligentes Kundenfeedback Management: Textanalyse von Kundenbewertungen und automatische Antwort-Generierung
Short description (English)	Intelligent Customer Feedback Management: Text analysis of online customer reviews and automatised response generation
Abstract (German)	Online reviews in the tourism industry are qualitatively analysed to generate valuable customer insights. Additionally, an automatised response assistant is developed to amplify guest reviews as a relevant marketing channel.