Massive Customer Interactions Intelligence Management (MCIIM) - Texte

zur Starseite
zur Hauptnavigation
zum Inhalt
zur Suche
zur Hilfe

Schrift Standard Fett
Login

Forschungsstelle

INNOSUISSE

Projektnummer

16870.1 PFES-ES

Projekttitel

Massive Customer Interactions Intelligence Management (MCIIM)

Projekttitel Englisch

Massive Customer Interactions Intelligence Management (MCIIM)

Texte zu diesem Projekt

	Deutsch	Französisch	Italienisch	Englisch
Kurzbeschreibung		-	-
Abstract		-	-

Erfasste Texte

Kategorie	Text
Kurzbeschreibung (Deutsch)	Massive Customer Interactions Intelligence Management (MCIIM)
Kurzbeschreibung (Englisch)	Massive Customer Interactions Intelligence Management (MCIIM)
Abstract (Deutsch)	The frequency and the number of interactions between customers and companies are expanding as well as the diversity of contact channels (social networks, applications, etc.). It is challenging for companies to maintain an holistic view of their customer relationship. It means missed opportunities and less customer satisfaction. This project will deliver a solution to collect, process and analyze heterogeneous interactions data and propage insights to operational CRM systems.
Abstract (Englisch)	The frequency and the number of interactions between customers and companies are expanding as well as the diversity of contact channels (social networks, applications, etc.). It is challenging for companies to maintain an holistic view of their customer relationship. It means missed opportunities and less customer satisfaction. This project will deliver a solution to collect, process and analyze heterogeneous interactions data and propage insights to operational CRM systems.