Schlüsselwörter
(Deutsch)
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human-computer interaction; system design; healthcare technology; coordination; usability evaluation; user experience
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Forschungsprogramme
(Englisch)
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COST-Action 294 - Towards the Maturation of IT Usability Evaluation
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Kurzbeschreibung
(Englisch)
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Usability is a crucial quality attribute that greatly influences the competitiveness of a system. Indeed, user-centred design, which is basically grounded in the concept of usability, is highlighted as the critical strategy that should be incorporated in most, if not all, Research & Development projects. A Usability Evaluation Method (UEM) is defined as any systematic method or technique employed to perform usability evaluation of any interactive design at any stage of its development. Nonetheless, many and serious usability problems still occur in all kinds of software products although usability evaluation has been intensively researched for about 20 years. This fact suggests that the integration of software design and usability evaluation in industrial software development has largely been unsuccessful. Furthermore, the emerging landscape of Information Technologies calls for the adaptation as well as extension of existing UEMs. Nevertheless, the most compelling concerns of the field Human-Computer Interaction (HCI), of which usability evaluation is an integral part, are inadequate foundation and inadequate due recognition. These two concerns and the problem about the interplay between usability evaluation and design practice will be addressed in the proposed research work.The main goal of the project EFFUSE is to bring more science to bear on usability evaluation, deepening the understanding of the significant issues in usability research and developing approaches to resolve and improve upon them, thereby strengthening the intellectual power of this relatively young field and augmenting its positive impacts on the quality of life. Given that usability is essentially a social and technical quality attribute, the proposed research is multidisciplinary and pluralistic - investigating the issues concerned from different perspectives and with different approaches, which are rooted in knowledge and skills derived from psychology, computer science, and statistics.
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Weitere Hinweise und Angaben
(Englisch)
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Full name of research-institution/enterprise: ETH Zürich Institut für Technische Informatik und Kommunikationsnetze (TIK)
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Partner und Internationale Organisationen
(Englisch)
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AT, BE, CH, CY, DE, DK, ES, FI, FR, GR, IE, IS, IT, NL, NO, PL, RO, RS, SE, SI, UK
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Abstract
(Englisch)
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The challenges in design and adoption of technology for the healthcare setting are the primary focus of this project. Specifically, communication of information between healthcare providers in the surgical unit setting was studied - we collected empirical data of communication patterns and coordination breakdowns in two Canadian hospitals. Further, we conducted a longitudinal study that examined the introduction of information communication technology into one hospital and investigated organizational issues as disablers of successful technology adoption. We found that despite differing hospital environments and patient care demands, coordination breakdown types are equivalent. On the issue of adoption, we identified a socio-organizational factor - inter-professional trust - as a major obstacle to effective technology adoption. The analyses allowed us to elicit and elaborate on the properties of coordination breakdowns and repairs with strong emphasis on drawing the implications for improved methodologies for human-centered technology design in the healthcare domain. The work of EFFUSE resonates the ongoing scientific activities of the associated COST Action 294-MAUSE, given its shift of emphasis from usability to User Experience (UX). Designing for an evaluating UX is an emergent HCI research area that investigaes how interactive technologies support desirable user experiences such as trust, fun, pleasure, pride, excitement, to name just a few. Results of different research activities such as surveys, workshops and forums for understanding, scoping and defining UX have substantiated the notion that the concept of UX is subjective, dynamic and context-dependent. Recent studies in analysing a range of UX evaluation methods (UX-EMs) indicate the UXEMs for the early phase of system development are largely missing. Inspiration for developing alternative design and evaluation methods and tools can be drawn by conducting cross-disciplinary and cross-sectorial comparisons. This assumption has instigated the conception of a new Action proposal: 'Towards the Integration of Trans-sectorial IT Design and Evaluation' (TwinTide), which has been accepted and launched (IC0904).
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Datenbankreferenzen
(Englisch)
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Swiss Database: COST-DB of the State Secretariat for Education and Research Hallwylstrasse 4 CH-3003 Berne, Switzerland Tel. +41 31 322 74 82 Swiss Project-Number: C04.0261
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