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Research unit
INNOSUISSE
Project number
10861.1;6 PFES-ES
Project title
Exqual ¿ A process-oriented toolbox for designing and measuring the experience quality of services

Participants

Research organisation: Innosuisse
Swiss Innovation Agency
Einsteinstrasse 2
CH-3003 Bern
+41 58 461 61 61 (Call Center)
info@innosuisse.ch
www.innosuisse.ch/
Contact person

 Prof.
Uta Jüttner
Hochschule Luzern
Wirtschaft
Zentralstrasse 9
CH-6002 Luzern
041 228 42 09
uta.juettner@hslu.ch